Hi, I'm SpringLight

October 12, 2025

Overall, our experience with Eleanor was very good. The Camplify platform was excellent easy to use, clear, and efficient. Shane from SpringLight Motorhomes was outstanding throughout the entire process. He responded quickly and professionally to every question, always showed a genuine willingness to help, and even assisted us with transportation to and from the airport. In addition, he kindly agreed to store our hard suitcases during our trip, which saved us valuable space inside the motorhome. He was always available and ready to assist whenever needed, and we truly appreciated his helpful attitude. However, I would like to mention one issue that unfortunately affected our otherwise positive experience. We purchased the Happy Camper insurance, which limits the maximum liability for any damage to NZD 500. Upon returning the vehicle after 23 days, Shane inspected the motorhome and pointed out a small scratch on the lower front plastic section near the wheel. I initially thought he was joking, as it seemed like a minor and expected mark after a long trip in a large vehicle across New Zealand. To my surprise, he explained that he intended to repair it a process that, according to him, would require disassembly and reassembly, costing at least NZD 600. While I take full responsibility for any real damage I cause, I believe this specific case represents an excessive and unreasonable charge. Minor wear and tear, especially in such a low and exposed area near the wheel, should be considered part of normal use for a rented campervan. Charging the full insurance excess for such a small cosmetic issue leaves customers with an unpleasant final impression, despite an otherwise great rental experience. I hope this feedback will help both Camplify and SpringLight Motorhomes consider a more balanced approach in similar cases, so future travelers can end their trips on the same positive note they began.

October 8, 2025

The van was exactly as described and spotlessly clean! It has everything needed for all parks. The hand over was thorough and nothing left unturned. We had an amazing trip around the South Island with our 3 kids would highly recommend Big Trev to anyone to make memories in!

October 8, 2025

Highly recommend. Shane and Hayley were helpful and informative from the moment we enquired until we dropped the van off. They supplied all the necessities for the kitchen and bathroom as well as some extra local treats to get us started. They were readily contactable at any time. The motorhome itself was in pristine condition, fabulously set out and had a space for everything. Everything was super easy to use.

October 7, 2025

We had a great time on our New Zealand adventure! The van was perfect and Shane was great to use. Fast clear communication and very knowledgeable. Would definitely use again and recommend.

October 4, 2025

This motorhome was great for our family (with two little kids) for our holiday. It gave us enough room to safely sleep them both on the bottom bunk at the rear, while we could sleep up the top at the front. There was enough storage for all our clothes and backpacks, and food for about a week. It was clean and comfortable. Shane helped us out with two carseats for the kids plus plastic plates and bowls for them. Everything on the van worked well and it was comfortable to drive.

September 29, 2025

We had a great experience. The van exceeded expectations and was easy to drive. We would be more than happy to rent it again.

September 10, 2025

Thank you spring light for making our trip easy and comfortable. They were easy to deal with answered all questions and were very helpful. We highly recommend using them. Van was beautiful and easy to drive.

August 10, 2025

We had never used a campervan before. All of Springlights detailed handover and continued support over our hire period was fantastic. Freddie the van was a perfect choice for two to tour the top of south island in winter. Clean warm and quite spacious. Contained everything we needed. The only issue was the TV and satellite system was not functioning. This was fine for us as we did not require it, but could understand that someone expecting this could be disappointed. The bed was so comfortable and we slept so well while on our adventure. Would definitely recommend Springlight for a quality campervan holiday.

April 24, 2025

Right from booking through to return of Freddie Shane has been nothing short of amazing to deal with. He was very prompt to reply to texts or messages with any questions. The van was so tidy and full of all the mod cons, was really special to have an assortment of kiwi treats in the van when we arrived. Shane did a very thorough handover and was really patient to explain how things work. The van was imaculate, had great heating. We spent one night freedom camping and having the inverter was great to still be able to use for the jug and toaster. Thanks heaps Shane

April 24, 2025

Our van holiday got off to a good start with Shane picking us up from the airport and giving us a detailed handover of the motorhome. Unfortunately after the first night and at the start of our adventure, the fridge had a malfunction and we had to ring Shane and report the defect. This where Shane and his company came into their own, Shane immediately commenced to try and remedy the defect and when that seemed that was going to delay our journey, offered us an upgraded motorhome for the trip as well as giving us a one night refund for the inconvenience and hold up on our trip. Shane is obviously a great ambassador for his company and was outstanding in his communication throughout our journey, always available to give advice or solve any issues that arose. I would recommend Shanes companyspringlight, they are very professional and look after their customers.